About Phone Support


For our clients inside South Korea our preferable time is  2 p.m to 5 p.m KST, Monday - Friday.
but due to  time difference for clients outside of  South Korea We try to arrange another time within the business days.

 We do not give technical support over the phone. 
 For sales or any other questions you can fill up a call back request form. 
 Please click here . When sending the form  at least 1 line description about your inquiry should be entered in the big text box.
Please note this is a required text area. If you have any attachment you can upload it too.

1. Enter your name , email address ( If you are already one of our clients please use the same email address you always use in client area or support area)

2. In the big text area please enter at least 1 line of description about your inquiry you want to discuss over the phone.

3. Please let us know your telephone number:  company or cell phone and the time you are available.  For clients Outside Korea we must receive your call back request 12 hours in advance. Our system might not send you an auto response but your inquiry will be assigned to our staff. You can also send a call back request by going to http://www.internetbrothers.co.kr/contact
and choose " callback request " category however  both forms are forwarded to the same department so please do not send multiple tickets. Unless your inquiry does not need to be discussed over the phone we always respond to a call back request so please wait for our staff. To save time and get a faster response please make sure you let us know about your inquiry in advance.

KST is  Korea Standard Time
Time zone offset: UTC + 9 hours
KST is 9 hours ahead of Coordinated Universal Time (UTC)