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Moving , transferring and restoring

 
It is totally a customer's responsibility to transfer his/her site. Neither free or paid transfer services carry any guarantees. . Upon your request We will move the primary domain of the  hosting account free of charge within 10 days of signup.  Additional domains or sub domains are not included in the free transfer service. The majority of transfers are completed in less than 48 hours, however, due to the nature of some transfers and depending on how many are currently in the queue, it could take up to 72~96 hours before everything is completed. We reserve the right not to accept the transfer of your site or ask for a fee on hourly rate. The transfer is done in Korean Office Hours Mon~Fri

We support Major control panels , Directadmin, Plesk etc
However we mostly accept  Cpanel to Cpanel transfer only If transferring from a cpanel host, it is required to have the same amount of free disk space as used disk space. This is required so that full cpanel backups can be generated without errors. If this is not possible, we recommend asking your old host to generate a full cpanel backup for the account and placing this in your home directory.

If you want us to move your database, you must specifically inform us where and how to access them in the instructions below.

Do NOT cancel your old hosting account until you have changed DNS and carefully inspected all of your site to ensure everything is OK. Make sure you have multiple backups too .



Usually if you have cpanel and you are using our cpanel hosting it should be OK but some times moving a site might be complicated and we might not proceed . We offer only a limited help with no guarantee what so ever.

We also cannot transfer from hosts that do not allow access to your website files (FTP restriction) , databases . Without access, we cannot copy and transfer your site. (There are some hosts that restrict access through their firewall)



 



We will need the following information ( copy and paste it in a ticket to us )

Your Email:     *    
IP Address or Domain Name of Previous Hosting Account:     *    
Which host are you transferring from?       
The username to that site:     *    
The password to that site:     *    
Have you made a full backup of your site, Database :  Yes  or No ? ( You must confirm that you have a backup of your site )


New Hosting Information ( Your hosting account with us )
Your Primary Domain With Us:     *    
The username to that site:     *    
The password to that site:     *    

Your Instructions ( If necessary ): ( Please make it easy to understand  not a long instruction. We have tools to  pull out your website data from your previous site to us and it should work fine as long as both have cpanel and the cpanel is compatible ) * Any other task beyond that might not be free.

 



Please give us a full listing of accounts you want moved with all the details such as username and password to cpanel , whm or any other information. If the above information is not correct we will ask you one more time for the correct information however  if we do not receive the information in 24 hours your ticket is marked closed .

 


By sending the above information and asking for a transfer you confirm that you have read this page and agree with our terms of service. Please send us a ticket with the information asked above to Technical support Department . Click on " Submit a support request " link. Choose the right department and proceed.

Please do not set a  transfer request ticket priority to high. Free transfer is done in Office hours with the lowest priority. If you think you are in a hurry and need to have your site transferred faster you can contact our billing department for a paid service.




Steps to move a site : Moving the website's files. Transferring the site's Database ( if you have a DB), reconfiguration of your applications e.g wordpress, drupal etc.. and pointing your domain's DNS to our servers. Even if we do move your website files and transfer your whole database ( Paid or FREE) IT IS customer's responsibility to reconfigure his/her applications to work with our server and change the DNS.

 
If you are already a client and we are going to do a transfer for you please note still you are responsible for any further adjustment in your website. By using our transfer service you confirm that you have a full backup of your website(s).