Client Area

GDPR Compliance and Your Rights

If you reside in the EU, you have certain rights under the GDPR concerning your personal information. These include the right to access, save, or delete your personal data by opening a ticket with our support team. Additionally, all customers have the option to opt out of marketing emails.

Other GDPR rights include the right to rectification, the right to erasure (also known as the right to be forgotten), and the right to data portability. If you wish to restrict the use of your personal or company information, our support team can make the necessary arrangements.

If you are a customer and require an advance copy of our privacy policy to aid in your GDPR compliance efforts, please open a ticket with our support department. We will be happy to provide you with the necessary information.

General Web Hosting Terms of Service

By utilizing our web hosting services, you agree to our general terms of service, as well as any related content outlined in our FAQ section. Your decision to use services provided by Internet Brothers constitutes acceptance of these terms.

Account Setup / Email on File

Once we receive payment and screen the order(s) for potential fraudulent activity, we will proceed with setting up your account. Please ensure that you provide us with an email address that is not associated with the domain(s) you are using to sign up. This is important because if we ever need to contact you regarding an abuse issue or any other matter, we will use the primary email address on file. Therefore, it is your responsibility to ensure that the email address on file is current and up to date at all times. Providing inaccurate or false contact information of any kind may lead to the termination of your account.

Acceptable Use Policy

All services provided by Internet Brothers may only be used for lawful purposes. The laws of the Republic of Korea apply. The customer agrees to indemnify and hold harmless Internet Brothers from any claims resulting from the use of our services.

The use of our services to infringe upon any copyright or trademark is strictly prohibited.

Using a shared account as a backup or storage device is not permitted. Please do not create backups of your backups.

Examples of Unacceptable Material on All Shared and Reseller Servers

Some of the content listed below may not apply to VPS or dedicated servers.

For private servers, as long as your activities comply with Korean and international laws, we do not impose restrictions.

⚠ The following content is not allowed on our shared hosting, VPS, or dedicated servers. Some content, depending on the nature of the service, may be allowed on a dedicated server, but you must contact us for clarification. We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

  • ⚠ Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita). Any site found to host or link to child pornography will be suspended immediately without notice. Violations will be reported to the appropriate law enforcement agency.
  • ⚠ Pirated software / Warez
  • ⚠ AutoSurf / PTC / PTS / PPC sites
  • ⚠ IP scanners
  • ⚠ Brute force programs / scripts / applications
  • ⚠ Mail bombers / spam scripts
  • Banner-ad services (commercial banner ad rotation), file dump/mirror scripts (e.g., RapidShare) → Allowed only on VPS or dedicated servers
  • Commercial audio streaming (more than one or two streams)
  • ⚠ Escrow / bank debentures
  • ⚠ High-yield investment programs (HYIP)
  • ⚠ Investment sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM, pyramid schemes)
  • ⚠ Sale of any controlled substance without prior proof of appropriate permits
  • ⚠ Prime bank programs
  • ⚠ Lottery sites
  • ⚠ MUDs / RPGs / PBBGs
  • Hateful, racist, or harassment-oriented sites
  • ⚠ Hacker-focused sites, archives, or programs
  • ⚠ Sites promoting illegal activities
  • ⚠ Forums or websites that distribute or link to warez, pirated, or illegal content
  • Bank debentures / bank debenture trading programs
  • Fraudulent sites (including but not limited to sites listed at aa419.org & escrow-fraud.com)

Internet Brothers’ services, including all related equipment, networks, and network devices, are provided exclusively for authorized customer use. Internet Brothers’ systems may be monitored for lawful purposes, including to ensure authorized use, system management, security verification, and operational security. During monitoring, information may be examined, recorded, copied, and used for authorized purposes. Use of Internet Brothers’ systems constitutes consent to monitoring for these purposes.

Failure to respond to an email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be handled via trouble tickets or email and will receive a response within 48 hours. If you are uncertain about the acceptability of your site or service, please contact us, and we will be happy to assist you.

Account Security and Password Policy

It is your responsibility to ensure that scripts and programs installed under your account are secure and that directory permissions are set properly, regardless of installation method. Whenever possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account, including the compromise of credentials such as usernames and passwords.

It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be conducted to prevent weak passwords from being used.

Zero Tolerance Spam Policy

We take a zero-tolerance stance against the sending of unsolicited emails, bulk emailing, and spam. “Safe lists” and purchased email lists will be treated as spam. Any user who sends spam will have their account terminated with or without notice.

If you intend to conduct mass emailing, you must use a VPS or dedicated server, and you must comply with international spam regulations.

Important Note for VPS and Dedicated Servers

For VPS and dedicated servers, if the servers are being used for legal mass email, we impose fewer restrictions. However, you must contact us and provide details on exactly how you plan to use the server and the actions you will take to handle complaints.

Payment Information

As a client of Internet Brothers, it is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time.

  • Multiple PayPal Subscriptions: If invoices have been paid more than once through multiple PayPal subscriptions, the excess payments can only be added as credit to your account and cannot be refunded via PayPal.
  • If you need assistance regarding payment issues, please contact us for support.

Backups and Data Loss

Your use of this service is at your own risk. Internet Brothers is not responsible for files and/or data residing on your account, even for paid backup services.

  • User Responsibility: You agree to take full responsibility for the files and data you transfer and store on Internet Brothers servers.
  • We do not take any responsibility for data loss, whether on shared hosting, VPS, or dedicated servers.

Cancellations and Refunds

Internet Brothers reserves the right to cancel an account at any time, with or without notice.

  • Abuse of Staff: Any form of abuse directed at our staff, regardless of the medium or format, will result in immediate suspension or termination of services.
  • Violations of Terms of Service: Any violation of our Terms of Service will void our refund policy.

Payment Gateway Processing Fees

The customer is fully responsible for any payment gateway processing fees. Due to the costs associated with processing payments, a percentage of your payment is non-refundable.

Resource Usage (Shared Hosting Only)

For shared hosting accounts, users may not:

  • (a) Use 25% or more of system resources for longer than 90 seconds. Activities that may cause excessive usage include:
    • CGI scripts, FTP, PHP, HTTP, etc.
  • (b) Run stand-alone, unattended server-side processes at any time. This includes any daemons, such as IRCD.
  • (c) Run web spiders or indexers (including Google Cache / AdSpy) on shared servers.
  • (d) Run software that interacts with an IRC (Internet Relay Chat) network.
  • (e) Run any BitTorrent application, tracker, or client. You may link to legal torrents off-site but cannot host or store them on our shared servers.
  • (f) Participate in file-sharing / peer-to-peer activities.
  • (g) Run gaming servers, such as Counter-Strike, Half-Life, Battlefield 1942, etc.
  • (h) Run cron jobs with intervals of less than 15 minutes.

PHP Include Functions

When using PHP include functions for local files, always include the local file rather than the URL.

✅ Correct: include("include.php")
❌ Incorrect: include("http://yourdomain.com/include.php")

INODES (Shared Hosting)

The number of inodes depends on your hosting plan, but in general:

  • Shared accounts are limited to 100,000 inodes.
  • Accounts exceeding this limit will automatically be removed from our backup system to prevent excessive usage.

What is an inode?
Each file on your account (web pages, images, emails, etc.) counts as one inode.

  • If you need a higher inode limit, custom shared hosting options are available. Contact us in advance to discuss your requirements.

Handling Excessive Inodes

  • Sites slightly exceeding the inode limit are not likely to be suspended.
  • However, accounts that frequently create and delete large numbers of files, accumulate hundreds of thousands of files, or cause file system damage may be flagged for review or suspension.

Common Cause of Excessive Inodes:

  • Leaving the catchall email address enabled but never checking it.
    • Over time, tens of thousands of emails build up, causing the account to exceed the inode limit.

 

Bandwidth Usage

If your account exceeds the allocated bandwidth, we reserve the right to:

  • Suspend the account until the start of the next allocation period.
  • Suspend the account until additional bandwidth is purchased for an extra fee.
  • Suspend the account until you upgrade to a higher-level package.
  • Terminate the account.
  • Charge an additional fee for overages.

Unused transfer from one month cannot be carried over to the next month.

Reseller: Client Responsibility

Resellers are responsible for supporting their clients. Internet Brothers does not provide direct support to reseller clients.

  • If a reseller’s client contacts us for support, we reserve the right to place the client’s account on hold until the reseller assumes responsibility.
  • All support requests must be made by the reseller on behalf of their clients for security purposes.
  • Resellers are responsible for all content stored or transmitted under their reseller account and the actions of their clients.
  • Internet Brothers will hold resellers accountable for any violations of the law or the Terms of Service committed by their clients.

Indemnification

The customer agrees to defend, indemnify, save, and hold Internet Brothers harmless from any and all:

  • Demands, liabilities, losses, costs, and claims, including reasonable attorney’s fees.
  • Claims asserted against Internet Brothers, its agents, customers, officers, and employees.

This applies to any service provided, performed, or agreed to be performed, as well as any product sold by the customer, their agents, employees, or assigns.

The customer specifically agrees to indemnify Internet Brothers against liabilities arising from:

  1. Injury to persons or property caused by products sold or distributed through Internet Brothers.
  2. Material supplied by the customer that infringes or allegedly infringes on third-party proprietary rights.
  3. Copyright infringement.
  4. Defective products sold to customers from Internet Brothers’ servers.

Arbitration

By using any Internet Brothers services, you agree to binding arbitration.

  • Any disputes or claims against Internet Brothers or its subsidiaries will be resolved by an arbitrator of Internet Brothers’ choice.
  • You are responsible for any and all costs related to arbitration.

Disclaimer

Internet Brothers is not responsible for any damages your business may suffer.

  • We make no warranties, expressed or implied, regarding the services we provide.
  • Internet Brothers disclaims any warranty of merchantability or fitness for a particular purpose.
  • This includes, but is not limited to:
    • Loss of data due to delays, non-deliveries, incorrect deliveries, or service interruptions caused by Internet Brothers or its employees.

Changes to the Terms of Service

Internet Brothers reserves the right to revise its policies at any time without notice.

Terms of Service for Promotion and Advertisement

To have Internet Brothers register your website in Korean search engines, you must agree to the following Terms of Service:

Site Requirements

  • Your site must be online 24/7 (24 hours a day, 7 days a week).
  • No “Under Construction” pages.
  • No broken images or dead links.
  • Your site must have a Korean version.
  • Search engines reserve the right to change your site title, description, or category.

Business Information Requirement

Your site must clearly display the following information:

  1. Business name.
  2. Full address.
  3. Telephone number.
  4. Preferably, a company introduction.

Prohibited Uses

You agree not to use our services for:

  • Illegal purposes.
  • The transmission of material that is:
    • Harassing, abusive, threatening, harmful, vulgar, obscene, or invasive of another person’s privacy.

Registration Information

  • You agree to provide current, complete, and accurate registration information.
  • You must maintain and update this information as needed to keep it accurate and complete.



Site Development – Terms of Service

We have outlined our website development Terms of Service in clear language to avoid confusing “legal speak.” Please read through all the terms to ensure you understand them. If anything is unclear, feel free to contact us via email or telephone.

1. Quotation and Amendments

  • The quotation includes all items covered in the client’s proposal/quote, including one material amendment to the original mandate.
  • Additional amendments may incur additional costs, except for basic tweaks or minor changes required to achieve the final polished version of the site.

2. Design Satisfaction

  • If the client is not satisfied with the design (aesthetics and layout), any required changes will be made at no additional cost, provided they do not constitute a major amendment to the original mandate.
  • For major amendments, the limitations outlined in point 1 apply.

3. Full Site Redesign

  • If the client dislikes the entire site, a complete custom redesign will be provided at no extra cost, as long as we followed the client’s original design specifications.
  • This redesign is limited to one instance. If further redesigns are required due to changes in client requirements, an additional fee will apply.

4. Quotation Adjustments

The client’s quotation is based on various assumptions. If any assumptions are incorrect, the quotation may need to be revised. In such cases, the original quotation becomes null and void and will be subject to a new quotation.

Assumptions:

  • All content and required graphics will be provided by the client unless otherwise agreed in writing.
  • Copywriting and copy typing are not included in the design fee, except for basic editing.
    • Note: This is not the same as copyright (ownership), which transfers to the client once full payment is received.
  • Graphics provided by the client must be of high quality and usable. If not, delays and/or additional costs may arise, for which Internet Brothers is not liable.
  • Any timeframes provided assume no delays caused by the client. Any such delays may extend the project timeline.

5. Site Development & Review Process

  • Once the initial concept is created, it will be uploaded to a private review area for client feedback.
  • All tweaks and refinements will be made at this hidden address until the client approves the final version.
  • After approval, the final version will be uploaded to the client’s domain.

6. Payment Terms

  • A 50% deposit is required before work begins.
  • The remaining balance is payable within 5 days of project completion.

7. Proofing and Amendments

  • The client has an additional 5 working days after the final upload for proofing and amendments.
  • Amendments requested within this period are included at no extra cost.
  • Amendments requested after this period may incur additional fees.
  • If the site is not hosted on our servers, the client must provide server specifications before development begins.
    • If the client fails to provide specifications and a feature does not work due to server incompatibility, the client is responsible for any redevelopment fees.

8. Initial Testing & Approval

  • Once the website is developed, it will be uploaded to the client’s domain or an Internet Brothers domain but will remain inaccessible to the public.
  • This allows the client to evaluate the site and request any necessary tweaks.

9. Post-Launch Support

  • Once the site is approved and handed over, the client receives 30 days of free support for troubleshooting and minor adjustments.
  • Tweaks and adjustments during this period are free, as long as they fall within the scope of the original mandate.

10. Refund Policy

  • Deposits are non-refundable once work has commenced.
  • If the project is canceled after 36 hours of deposit payment, no refund will be issued.

11. Handover and Ownership

  • Handover will only take place after final payment has been received.
  • The client receives full ownership and copyright upon full payment.

12. Dynamic and E-Commerce Websites

  • Dynamic and e-commerce sites must initially be hosted on an Internet Brothers server to ensure full functionality.
  • Clients are free to switch to another hosting company at any time after handover.
  • However, upgrades and maintenance are only available while hosted on our servers.

13. Payment of Final Balance

  • The full development fee balance must be paid within 5 days of the invoice date.

14. Support Coverage & Exclusions

  • Support does not cover all user-inflicted issues.
  • If a problem occurs due to client actions, we will assist where possible, but additional fees may apply.
  • Support does cover minor modifications to existing features and functions.

15. Limited Support for External Hosting

  • Support is limited for sites not hosted on our servers.
  • We recommend hosting on our servers until all potential issues are identified and resolved.

16. Ownership & Intellectual Property

  • Until full payment is received, Internet Brothers retains full ownership of all developed websites and software.
  • If a client cancels or defaults on payment, Internet Brothers reserves the right to:
    • Rebrand, modify, and resell the website or software to recover expenses.
  • Full copyright and ownership transfer to the client only upon full payment.

17. Terms Updates & Legal Considerations

  • Internet Brothers reserves the right to modify these Terms of Service at any time without prior notice.
  • The terms displayed on this website will always be considered the most current and will override any previously downloaded or printed versions.
  • If Internet Brothers chooses not to enforce a term, it does not waive the right to enforce it in the future.